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_c('base-page',[_c('div',{staticClass:\"accordion\",attrs:{\"role\":\"tablist\",\"id\":\"acchelp\"}},[_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-updates\",modifiers:{\"acc-updates\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\" Business updates \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-updates\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Rename\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"We are pleased to announce that Gazprom Energy is now SEFE Energy. We are part of the newly named SEFE Group - led by SEFE Securing Energy for Europe GmbH (SEFE GmbH) in Berlin.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"For further information, read our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/blog/gazprom-energy-is-now-sefe-energy/\",\"target\":\"_blank\"}},[_vm._v(\"blog article\")]),_vm._v(\" and \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/other-useful-information/name-change-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"name change\")]),_vm._v(\" FAQs.\")])],1),_c('b-card-footer',[_vm._v(\"For regular company news, energy sector updates, business advice and much more, \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/blog/\",\"target\":\"_blank\"}},[_vm._v(\"visit SEFE Energy's blog.\")])])],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-forms\",modifiers:{\"acc-forms\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Forms and guides \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-forms\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Forms\")]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7323/dd-mandate-sefe-energy.pdf\",\"target\":\"_blank\"}},[_vm._v(\"Direct Debit mandate form\")]),_vm._v(\" - If you're an existing gas or electricity customer, simply print and complete and return this form to us to set up a Direct Debit. Please send your completed form to \"),_c('a',{attrs:{\"href\":\"mailto:enquiries@sefe-energy.com\"}},[_vm._v(\"enquiries@sefe-energy.com.\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7322/change-of-tenancy-cot-form-july-2022.pdf\",\"target\":\"_blank\"}},[_vm._v(\"Change of Tenancy (COT) form\")]),_vm._v(\" - You'll need complete a Change of Tenancy (COT) form if you've moved, or are planning to move, in or out of a property supplied by SEFE Energy. Please complete this form and return it to us at \"),_c('a',{attrs:{\"href\":\"mailto:COT@sefe-energy.com\"}},[_vm._v(\"COT@sefe-energy.com.\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7407/sefe-energy-vat-declaration-form-november-2022.pdf\",\"target\":\"_blank\"}},[_vm._v(\"VAT declaration form\")]),_vm._v(\" - For sites that claim the lower VAT rate of 5%, you'll be required to let us know of your status. Please complete this form and submit it to our Welcome Team at \"),_c('a',{attrs:{\"href\":\"mailto:customeronboarding@sefe-energy.com\"}},[_vm._v(\"customeronboarding@sefe-energy.com.\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/4083/pp11.pdf\",\"target\":\"_blank\"}},[_vm._v(\"Climate Change Levy supplier certificate (PP11)\")]),_vm._v(\" - To apply for a reduction in the Climate Change Levy (CCL) rate you should complete this form and return it to us at \"),_c('a',{attrs:{\"href\":\"mailto:customeronboarding@sefe-energy.com\"}},[_vm._v(\"customeronboarding@sefe-energy.com.\")])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Guides\")]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/portal-user-guide\",\"target\":\"_blank\"}},[_vm._v(\"My SEFE Energy user guide\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7314/vat-ccl-guidance-for-customers-july-2022.pdf\",\"target\":\"_blank\"}},[_vm._v(\"VAT and CCL Guidance document\")]),_vm._v(\" - provides information on what constitutes charitable and domestic use with regards to VAT and the Climate Change Levy.\")]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/meter-readings/how-to-read-your-business-gas-meter/\",\"target\":\"_blank\"}},[_vm._v(\"How to read your business gas meter\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/meter-readings/how-to-read-your-business-electricity-meter/\",\"target\":\"_blank\"}},[_vm._v(\"How to read your business electricity meter\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/4532/how-to-understand-your-monthly-gas-invoice.pdf\",\"target\":\"_blank\"}},[_vm._v(\"How to understand your monthly gas invoice\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7406/monthly-hh-invoice.pdf\",\"target\":\"_blank\"}},[_vm._v(\"How to understand your half-hourly (HH) electricity bill (larger consumption contracts)\")])]),_c('b-card-text',[_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7430/sefe-how-to-understand-your-monthly-electricity-invoice-nhh.pdf\",\"target\":\"_blank\"}},[_vm._v(\"How to understand your non-half-hourly (NHH) electricity bill (standard contracts)\")])])],1)],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-metering\",modifiers:{\"acc-metering\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Metering and new connection \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-metering\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Submitting meter readings\")]),_c('b-card-text',[_vm._v(\"The best way to ensure that your invoice accurately reflects your energy consumption is by submitting monthly business meter readings to us at the end of each month. You can submit meter readings using this portal.\")]),_c('b-card-text',[_vm._v(\"View these guides on \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/meter-readings/how-to-read-your-business-gas-meter/\",\"target\":\"_blank\"}},[_vm._v(\"How to read your business gas meter\")]),_vm._v(\" and \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/meter-readings/how-to-read-your-business-electricity-meter/\",\"target\":\"_blank\"}},[_vm._v(\"How to view your business electricity meter.\")])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"When should I submit my meter readings?\")]),_c('b-card-text',[_vm._v(\"You should aim submit your meter readings between the 25th and 5th for your meter read to be used in the invoice. \"),_c('b',[_vm._v(\"For example, if you submit a meter reading between the 25th January and the 5th of February, this meter reading will be used for your invoice for January consumption.\")]),_vm._v(\" If you submit your meter read within this time window, the meter read you provided will be written in your invoice.\")]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"What if I do not submit my meter read within the stated time frame (25th - 5th)?\")]),_c('b-card-text',[_vm._v(\"If the read has been added outside of the window we will use this to generate an estimated read up to the end of the month. This means your read may not be visible (either on the invoice and/or the portal) but can still be used to help with accurate billing.\")]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"To submit a meter read for a single site:\")]),_c('b-card-text',[_c('ul',[_c('li',[_vm._v(\"Ensure you have the correct energy, account, MPRN and agreement selected in the drop-down menus at the top of the page.\")]),_c('li',[_vm._v(\"Navigate to the \"),_c('a',{attrs:{\"href\":\"/metering\",\"target\":\"_blank\"}},[_vm._v(\"Metering\")]),_vm._v(\" tab and select \\\"submit meter reading\\\".\")]),_c('li',[_vm._v(\"Enter your current meter reading date and value and select \\\"Send\\\".\")])])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"To submit meter readings for all of your live agreements at once (gas only):\")]),_c('b-card-text',[_c('ul',[_c('li',[_vm._v(\"Navigate to the \"),_c('a',{attrs:{\"href\":\"/metering\",\"target\":\"_blank\"}},[_vm._v(\"Metering\")]),_vm._v(\" tab and select \\\"submit multiple meter readings\\\".\")]),_c('li',[_vm._v(\"Follow the instructions to download the bulk meter readings template, enter the reading dates and values in excel, then save and upload your completed file. Then select \\\"upload and validate\\\".\")]),_c('li',[_vm._v(\"After the reads have been uploaded, check all meter readings and resolve or override any validation messages. You can remove any meter readings you do not want to submit with the bin icon. \")]),_c('li',[_vm._v(\"When you are happy, select \\\"Submit meter readings\\\".\")]),_c('li',[_vm._v(\"You can select \\\"Export meter readings\\\" to view the meter readings you have submitted.\")])])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Smart meters\")]),_c('b-card-text',[_vm._v(\"As part of the UK Government's Industrial Strategy to create a smarter, more energy-efficient grid, we're rolling out smart meters to eligible business customers who are small energy consumers and want to know how much energy they're using.\")]),_c('b-card-text',[_vm._v(\"Smart meters will be installed for free and provide a range of benefits, including automated meter readings and more accurate bills.\")]),_c('b-card-text',[_vm._v(\"To understand more about smart meters and whether you are eligible, read our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/smart-meters/\",\"target\":\"_blank\"}},[_vm._v(\"Smart meters help and support page\")]),_vm._v(\" and our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/meter-readings/smart-meter-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"Smart meter FAQs.\")]),_vm._v(\" You can also email our smart meter experts: \"),_c('a',{attrs:{\"href\":\"mailto:smartmetering@sefe-energy.com\"}},[_vm._v(\"smartmetering@sefe-energy.com.\")])]),_c('b-card-text',[_vm._v(\" To register your interest and request a Smart meter to be installed on your site, fill in this form to \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/smart-meters/smart-meters-opt-in-form/\",\"target\":\"_blank\"}},[_vm._v(\"Opt-in for a smart meter.\")]),_vm._v(\" You can also fill in this form to \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/smart-meters/smart-meters-opt-out-form/\",\"target\":\"_blank\"}},[_vm._v(\"Opt-out\")]),_vm._v(\" from having a smart meter installed. \")]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"New connections and meter exchanges\")]),_c('b-card-text',[_vm._v(\"Should you require a new electricity or gas meter please contact us on \"),_c('a',{attrs:{\"href\":\"mailto:geuksiteservices@sefe-energy.com\"}},[_vm._v(\"geuksiteservices@sefe-energy.com.\")])]),_c('b-card-text',[_vm._v(\"To understand more about setting up a new gas or electricity meter connection, view our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/moving-premises/connections-and-metering-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"Connections and Metering FAQs.\")])])],1),_c('b-card-footer',[_vm._v(\"View our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/\",\"target\":\"_blank\"}},[_vm._v(\"Metering help and support page\")]),_vm._v(\" and check out our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/metering/metering-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"Metering FAQs\")]),_vm._v(\", to learn more about meter readings, smart meters and Automated Meter Readings (AMRs) to improve the accuracy of your bills and track your consumption.\")])],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-bills\",modifiers:{\"acc-bills\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Bills and payments \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-bills\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Our rates\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"Due to the current unprecedented wholesale market conditions, we will be regularly reviewing our deemed and out of contract unit rates for gas and electricity.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"For monthly updates of our rates and to learn more about out of contract and deemed tariffs, read our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/what-are-out-of-contract-and-deemed-tariff-rates/\",\"target\":\"_blank\"}},[_vm._v(\"out of contract and deemed tariff rates page.\")])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Direct Debit\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"We recommend that you set up a Direct Debit as this is the simplest way to pay your gas and electricity bills and can reduce the likelihood of possible additional payment charges.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"If you are an existing customer, to set up a Direct Debit, simply print and complete a \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7323/dd-mandate-sefe-energy.pdf\",\"target\":\"_blank\"}},[_vm._v(\"Direct Debit mandate form\")]),_vm._v(\" and return it to us.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"Email: \"),_c('a',{attrs:{\"href\":\"mailto:enquiries@sefe-energy.com\"}},[_vm._v(\"enquiries@sefe-energy.com\")])]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"Fax: 0207 756 9789\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"Post: SEFE Energy, 5th Floor, 8 First Street, Manchester, M15 4RP\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"For more information view our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/direct-debits/\",\"target\":\"_blank\"}},[_vm._v(\"Direct Debits help and support page.\")])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Invoicing\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_c('b',[_vm._v(\"My invoice is missing.\")]),_vm._v(\" Your invoice may be in the process of being generated, however if you are experiencing issues please contact our customer services team on 0161 837 3395.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_c('b',[_vm._v(\"What should I do if my invoice is incorrect?\")]),_vm._v(\" The easiest way to ensure you're paying the right amount for business energy is to submit regular meter readings to us. \"),_c('a',{attrs:{\"href\":\"/metering\",\"target\":\"_blank\"}},[_vm._v(\"Submit a meter read on the portal.\")])]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"Please ensure your \"),_c('router-link',{attrs:{\"to\":{name: 'ManageAccount', query: { id: 'siteaddress'}},\"target\":\"_blank\"}},[_vm._v(\"site address\")]),_vm._v(\" and \"),_c('router-link',{attrs:{\"to\":{name: 'ManageAccount', query: { id: 'billingdetails'}},\"target\":\"_blank\"}},[_vm._v(\"billing details\")]),_vm._v(\" are correct.\")],1),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"View our help and support pages on \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/how-to-understand-your-bills/\",\"target\":\"_blank\"}},[_vm._v(\"how to understand your bills\")]),_vm._v(\" and \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/how-to-check-if-your-bill-is-correct/\",\"target\":\"_blank\"}},[_vm._v(\"how to check if your bill is correct.\")])]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"VAT and Climate Change Levy (CCL)\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_c('b',[_vm._v(\"VAT\")]),_vm._v(\" is calculated on energy supply to businesses at 20% unless your usage falls below 145kwh per day on average over the month, at with point it will drop to 5%. There are also some exceptions where supplies to businesses may be eligible for the reduced rate at 5%.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"For more information on VAT and to check if you're eligible for a reduced rate, see our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/vat/\",\"target\":\"_blank\"}},[_vm._v(\"VAT help and support page\")]),_vm._v(\" and check out our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/vat/vat-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"VAT FAQs.\")])]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"To apply for the reduced rate, you will need to complete a \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7407/sefe-energy-vat-declaration-form-november-2022.pdf\",\"target\":\"_blank\"}},[_vm._v(\"VAT declaration form\")]),_vm._v(\" and submit this to our Welcome Team at \"),_c('a',{attrs:{\"href\":\"mailto:customeronboarding@sefe-energy.com\"}},[_vm._v(\"customeronboarding@sefe-energy.com.\")])]),_c('b-card-text',{staticClass:\"text-justify\"},[_c('b',[_vm._v(\"The Climate Change Levy (CCL)\")]),_vm._v(\" is an environmental tax designed to encourage energy savings and the reduction of carbon dioxide emissions. CCL tax is imposed on all UK businesses and applies to the use of certain fuels and electricity in industry, commerce, agriculture and public administration.\")]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"For more information on the CCL, view rates and understand how to qualify and apply for an exemption, view our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/what-is-the-climate-change-levy-ccl/\",\"target\":\"_blank\"}},[_vm._v(\"CCL help and support page\")]),_vm._v(\" and \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/business-energy/energy-information/regulatory-information/climate-change-levy-ccl/\",\"target\":\"_blank\"}},[_vm._v(\"CCL regulatory information page.\")])]),_c('b-card-text',{staticClass:\"text-justify\"},[_vm._v(\"For more information on \"),_c('b',[_vm._v(\"what constitutes charitable and domestic use\")]),_vm._v(\" with regards to VAT and the Climate Change Levy, see our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7314/vat-ccl-guidance-for-customers-july-2022.pdf\",\"target\":\"_blank\"}},[_vm._v(\"VAT and CCL Guidance document.\")])])],1),_c('b-card-footer',[_vm._v(\"For more information on bills and payments, read our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/bills-payments/bills-and-payments-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"Bills and payments FAQs.\")])])],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-reports\",modifiers:{\"acc-reports\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Reports \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-reports\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Gas reports\")]),_c('b-card-text',[_c('b',[_vm._v(\"Billing reports\")])]),_c('b-card-text',[_vm._v(\"You can find billing reports under the \\\"Reporting\\\" tab. You can download \")]),_c('b-card-text',[_c('b',[_vm._v(\"Cost of gas reports\")])]),_c('b-card-text',[_vm._v(\"If you are on a flexible contract and have access to any baskets, you should have the option to select \\\"Cost of gas reports\\\". If you need to be assigned access to a basket, please contact your account manager. \")]),_c('b-card-text',[_vm._v(\"You can find cost of gas reports by navigating to the \\\"Reporting\\\" tab and selecting \\\"Consumption and cost reports\\\". Cost of gas reports should be accessible by the 5th working day of the month.\")]),_c('b-card-text',[_c('b',[_vm._v(\"Consumption reports\")])]),_c('b-card-text',[_vm._v(\"You can find consumption reports by navigating to the \\\"Reporting\\\" tab and selecting \\\"Consumption and cost reports\\\". Here you can select \\\"Consumption reports\\\". \")]),_c('b-card-text',[_c('b',[_vm._v(\"Daily meter consumption report\")])]),_c('b-card-text',[_vm._v(\"If you have a daily meter, by navigating to the \\\"Reporting\\\" tab and selecting \\\"Consumption and cost reports\\\" you will have the option to select \\\"DM consumption reports\\\". \")]),_c('b-card-text',[_c('b',[_vm._v(\"Energy cost reports\")])]),_c('b-card-text',[_vm._v(\"You can find energy cost reports by navigating to the \\\"Reporting\\\" tab and selecting \\\"Consumption and cost reports\\\". Here you can select \\\"Energy cost reports\\\".\")]),_c('br'),_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Power reports\")]),_c('b-card-text',[_c('b',[_vm._v(\"Consumption reports\")])]),_c('b-card-text',[_vm._v(\"If you have a half-hourly meter type, you can view and download daily and half hourly consumption reports. If you have a half-hourly meter account selected in the account dropdown menu, you can select \\\"Consumption report\\\".\")])],1)],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-moving\",modifiers:{\"acc-moving\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Moving premises \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-moving\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-sub-title',{staticClass:\"text-left\"},[_vm._v(\"Change of Tenancy\")]),_c('b-card-text',[_vm._v(\"You'll be asked to complete a \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/media/7322/change-of-tenancy-cot-form-july-2022.pdf\",\"target\":\"_blank\"}},[_vm._v(\"Change of Tenancy (COT) form\")]),_vm._v(\" if you've moved, or are planning to move, in or out of a property supplied by SEFE Energy.\")]),_c('b-card-text',[_vm._v(\"Please download, complete and return this form to us as soon as possible as well as a relevant supporting document (listed in the form). The relevant email and post details are listed in the form. \")]),_c('b-card-text',[_vm._v(\"Ideally you should \"),_c('b',[_vm._v(\"contact us at least 30 days before you move\")]),_vm._v(\" because you remain responsible for the energy supply to the premises and all costs associated with it until you go through our change of tenancy process\")])],1),_c('b-card-footer',[_vm._v(\"For more information about moving premises view our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/moving-premises/\",\"target\":\"_blank\"}},[_vm._v(\"Moving premises help and support page\")]),_vm._v(\" and \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/moving-premises/moving-premises-faqs/\",\"target\":\"_blank\"}},[_vm._v(\"Moving premises FAQs.\")])])],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-contact\",modifiers:{\"acc-contact\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Contact us \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-contact\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-text',[_vm._v(\"The best way to contact us is by filling in our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/contact-us/\",\"target\":\"_blank\"}},[_vm._v(\"Contact us form\")]),_vm._v(\" so we can direct your query to the relevant department.\")]),_c('b-card-text',[_vm._v(\"On our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/\",\"target\":\"_blank\"}},[_vm._v(\"SEFE Energy website\")]),_vm._v(\", you can chat with one of our agents using the live chat window at the bottom right of the page.\")]),_c('b-card-text',[_vm._v(\"If you need to call us, you can contact our customer services team on 0161 837 3395.\")])],1)],1)],1),_c('b-card',{staticClass:\"mb-1\",attrs:{\"no-body\":\"\"}},[_c('b-card-header',{staticClass:\"p-1\",attrs:{\"header-tag\":\"header\",\"role\":\"tab\"}},[_c('b-button',{directives:[{name:\"b-toggle\",rawName:\"v-b-toggle.acc-complaint\",modifiers:{\"acc-complaint\":true}}],staticClass:\"accbutton\",attrs:{\"block\":\"\"}},[_vm._v(\"Making a complaint \"),_c('font-awesome-icon',{staticClass:\"chv-img\",attrs:{\"icon\":\"chevron-down\",\"size\":\"1x\"}})],1)],1),_c('b-collapse',{attrs:{\"id\":\"acc-complaint\",\"accordion\":\"my-accordion\",\"role\":\"tabpanel\"}},[_c('b-card-body',[_c('b-card-text',[_vm._v(\"For information on our complaints procedure, please visit our \"),_c('a',{attrs:{\"href\":\"https://www.sefe-energy.co.uk/help-and-support/other-useful-information/making-a-complaint/\",\"target\":\"_blank\"}},[_vm._v(\"Making a Complaint page\")]),_vm._v(\" on our website. \")])],1)],1)],1)],1)])}\nvar staticRenderFns = []\n\nexport { render, staticRenderFns }","\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nimport { Component, Vue } from \"vue-property-decorator\";\nimport BasePage from \"@/components/pages/BasePage.vue\";\nimport { namespace } from 'vuex-class';\n\nconst Products = namespace(\"Products\");\nconst GasAccounts = namespace(\"GasAccounts\");\nconst Auth = namespace(\"Auth\");\n\n@Component({\n    components: {\n        BasePage\n    },\n})\nexport default class HelpAndSupport extends Vue {\n    @Products.Getter\n    private getSelectedProduct!: string;\n\n    @GasAccounts.Getter\n    private getSelectedSiteRefNumber!: string;\n\n    @GasAccounts.Getter\n    private getSelectedAccount!: string;\n\n    @Auth.Getter\n    private getPortalAuthTokenUrl!: string;\n\n    private watchProductSelection: any;\n    private watchAccountSelection: any;\n    private watchGasAgreementSelection: any;\n\n    private productText = \"gas\";\n\n    private siteAddressUrl = \"\";\n    private billingAddressUrl = \"\";\n\n    private refreshHelpAndSupport(): void {\n\n        const routeName = this.$route.name;\n\n        if (this.getSelectedProduct == \"Power\") {\n            this.productText = \"power\";\n        }\n        else {\n            this.productText = \"gas\";\n        }\n    }\n\n\n    async mounted() {\n\n        this.refreshHelpAndSupport();\n\n        this.watchProductSelection = this.$store.watch((state, getters) => getters[\"Products/getSelectedProduct\"], (newValue, oldValue) => {\n            if (newValue === null || newValue === oldValue) {\n                return;\n            }\n\n            this.refreshHelpAndSupport();\n\n        });\n\n\n        this.watchAccountSelection = this.$store.watch((state, getters) => getters[\"GasAccounts/getSelectedAccount\"], (newValue, oldValue) => {\n            if (newValue === null || newValue === oldValue) {\n                return;\n            }\n\n            this.refreshHelpAndSupport();\n        });\n\n\n        this.watchGasAgreementSelection = this.$store.watch((state, getters) => getters[\"GasAccounts/getSelectedSiteRefNumber\"], (newValue, oldValue) => {\n            if (newValue === null || newValue === oldValue) {\n                return;\n            }\n\n            this.refreshHelpAndSupport();\n        });\n\n    }\n}\n\n","import mod from \"-!../../node_modules/cache-loader/dist/cjs.js??ref--15-0!../../node_modules/thread-loader/dist/cjs.js!../../node_modules/babel-loader/lib/index.js!../../node_modules/ts-loader/index.js??ref--15-3!../../node_modules/cache-loader/dist/cjs.js??ref--1-0!../../node_modules/vue-loader/lib/index.js??vue-loader-options!./HelpAndSupport.vue?vue&type=script&lang=ts&\"; export default mod; export * from \"-!../../node_modules/cache-loader/dist/cjs.js??ref--15-0!../../node_modules/thread-loader/dist/cjs.js!../../node_modules/babel-loader/lib/index.js!../../node_modules/ts-loader/index.js??ref--15-3!../../node_modules/cache-loader/dist/cjs.js??ref--1-0!../../node_modules/vue-loader/lib/index.js??vue-loader-options!./HelpAndSupport.vue?vue&type=script&lang=ts&\"","import { render, staticRenderFns } from \"./HelpAndSupport.vue?vue&type=template&id=b0ab8f40&\"\nimport script from \"./HelpAndSupport.vue?vue&type=script&lang=ts&\"\nexport * from \"./HelpAndSupport.vue?vue&type=script&lang=ts&\"\nimport style0 from \"./HelpAndSupport.vue?vue&type=style&index=0&lang=scss&\"\n\n\n/* normalize component */\nimport normalizer from \"!../../node_modules/vue-loader/lib/runtime/componentNormalizer.js\"\nvar component = normalizer(\n  script,\n  render,\n  staticRenderFns,\n  false,\n  null,\n  null,\n  null\n  \n)\n\nexport default component.exports"],"sourceRoot":""}